REESTABLINGINGS THEIR ROOTS

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Processing Time
Orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day. Custom or made-to-order items may require additional processing time, as noted on product pages.

Shipping & Delivery
We use trusted carriers such as USPS, UPS, and FedEx.
Estimated delivery times:

• Standard: 3–7 business days
   
• Expedited: 2–3 business days
   
• Express: 1–2 business days
   

Delivery times may vary due to weather, carrier delays, or seasonal volume.

Order Tracking
You will receive a tracking number once your order ships. Please allow 24–48 hours for tracking to update.

Shipping Issues
The Reroot Collective is not responsible for lost or delayed packages caused by the carrier or incorrect addresses provided at checkout. If an issue occurs, contact us at [your email] and we will assist with next steps.

Incorrect Addresses
Packages returned due to incorrect or incomplete addresses may require an additional shipping fee for reshipment.

We want you to love your experience with The Reroot Collective. If something isn’t right, we’re here to help.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.
   
• Items must be unused, in original condition, and in their original packaging.
   
• Custom, made-to-order, or digital products are non-refundable unless damaged or defective.
   

Refunds

• Once your return is received and inspected, you will be notified about the approval or denial of your refund.
   
• Approved refunds will be issued to your original payment method within 5–7 business days.
   

Exchanges
If an item arrives damaged or defective, please contact us within 7 days of delivery and include photos. We will gladly replace or refund the item.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For return requests, select button bellow:

Your privacy matters to us. The Reroot Collective is committed to protecting your personal information.

Information We Collect
We may collect the following information when you visit our site or make a purchase:

• Name
   
• Email address
   
• Billing and shipping address
   
• Payment information
   
• Device and browsing data
   

How We Use Your Information

• To process and fulfill orders
   
• To provide customer support
   
• To send order and shipping updates
   
• To improve the site and user experience
   
• To send promotional emails (only with consent)
   

Sharing Your Information
We do not sell or trade your personal information. We only share data with secure third-party services that help operate our business (e.g., payment processors, shipping carriers).

Your Rights
You may request updates, corrections, or deletion of your personal data at any time by contacting us.